Today, I tried to log in to a client site. It's not a VPN, like the Cisco VPN; it's the RSA SecurID variety (if that makes a difference).
Basically, I log in with my network credentials and then enter a passcode which is generated from a pin I enter.
Friday was the last time I successfully logged into their system. Today, I was unable to get to the page.
tracert (Windows) and traceroute (linux) didn't do much for me.
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 7 ms 6 ms 5 ms L100.TAMPFL-VFTTP-73.verizon-gni.net [184.108.40.206] 3 24 ms 27 ms 24 ms G0-3-3-3.TAMPFL-LCR-22.verizon-gni.net [***.***.***.***] 4 4 ms 7 ms 4 ms so-2-0-0-0.TPA01-BB-RTR2.verizon-gni.net [220.127.116.11] 5 11 ms 9 ms 10 ms 0.ge-3-2-0.XL4.MIA4.ALTER.NET [18.104.22.168] 6 78 ms 70 ms 69 ms 0.ge-4-1-0.XT2.DEN4.ALTER.NET [22.214.171.124] 7 70 ms 69 ms 71 ms POS7-0-1.GW10.DEN4.ALTER.NET [126.96.36.199] 8 68 ms 69 ms 66 ms internap-gw.customer.alter.net [188.8.131.52] 9 67 ms 67 ms 68 ms mpr2.den.ve3-bbnet2.pnap.net [184.108.40.206] 10 72 ms 89 ms 70 ms allmar-4.mpr2.den.pnap.net [220.127.116.11] 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.I have no idea what that means, but I seriously doubt that if it was working correctly I would see the request time outs.
Interestingly, if I just use the host, say ssl.oraclenerd.com, I get this:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 3 ms 4 ms 6 ms L100.TAMPFL-VFTTP-73.verizon-gni.net [***.***.***.***] 3 4 ms 4 ms 4 ms G0-3-3-4.TAMPFL-LCR-22.verizon-gni.net [18.104.22.168] 4 4 ms 4 ms 4 ms so-2-0-0-0.TPA01-BB-RTR2.verizon-gni.net [22.214.171.124] 5 11 ms 9 ms 9 ms 0.ge-3-2-0.XL4.MIA4.ALTER.NET [126.96.36.199] 6 * * * Request timed out. 7 21 ms 22 ms 23 ms GigabitEthernet7-0-0.GW11.ATL5.ALTER.NET [188.8.131.52] 8 51 ms 62 ms 40 ms oraclenerd.alter.net [184.108.40.206] 9 25 ms 27 ms 26 ms connect.oraclenerd.com [10.115.2.235]Doesn't seem to be an issue there.
I could not connect from any of my virtual machines, nor my host. Well, that's not quite true. While logged in through a Cisco VPN, I could successfully connect to this page (I never tried logging in, I was just testing to see if I could pull up the page). When I disconnected from the VPN, I could no longer access the page.
Over the weekend we had a power failure and I had to reboot the router. Also over the weekend I added an entry to my hosts file for a local connection.
If you know what this is, I will be indebted to you for life. I am sure I could fix it, if only I knew what was wrong. T-Shirts are on the table.
At this point, I'd even offer up my first born. ;)
Update 08/24/2011 12:19 AM EST
Finally resolved the issue. Funny, the last thing I did was call the ISP. I think I took the "blame the user" mentality a tad too far.
I have Verizon Fios, which rocks.
Support is pretty darn good too.
We got the service way back in 2007. This is only the second problem I have had. The last was just a couple of months ago (foreshadowing?).
They bounced the router remotely, then it just started to cycle on and off. They ordered me a new one. 24 to 48 hours. I couldn't wait. I went to the Verizon store down the street and picked up a new (old, used) one for a temporary fix. Tomorrow I'll be getting the new (new) one.
Anyway, plugged it in, navigated to the troublesome page, and voilà!
Much thanks to Martin who walked me through various steps (see comments) over IM yesterday. This isn't the first time he's helped me out either. Top notch guy.